Eurostar data breach forces customers to reset their passwords.
| User names and passwords compromised.

Eurostar customers had to reset their passwords following an “unauthorised attempt” to hack the company’s systems and access their accounts.

The company quickly warned customers of the cyber attack, advising them to monitor their accounts for any unusual activity. The firm assured customers who had used its online booking system, or website, that their payment details were safe. This is because they do not store credit/debit card information online.

Eurostar told customers in an email…

We have taken this action as a precaution because we identified what we believe to be an unauthorised automated attempt to access eurostar.com accounts using your email address and password, ….We’ve since carried out an investigation which shows that your account was logged into between the 15 and 19 October. If you didn’t log in during this period, there’s a possibility your account was accessed by this unauthorised attempt.

Card details not compromised

Eurostar data breach - credit card details not compromised

According to BBC News, Eurostar staff blocked¬† access to the website and asked customers to reset their passwords as a “precautionary measure”.

We deliberately never store any bank card information, so there is no possibility of compromise to credit card or payment details.

The firm said the attacks had taken place between 15 and 19 October and involved a “small number” of internet protocol (IP) addresses. Eurostar is not disclosing whether their origin has been traced.

Customers who previously asked why their passwords had been reset had been told it was the result of “maintenance” to the firm’s website.

Eurostar email informing of "maintenance"

How many affected in Eurostar data breach?

The company has not yet confirmed how many people have been affected by the Eurostar data breach. The Information Commissioner’s Office (IOC) confirmed they had received a data breach report from Eurostar and are “making enquiries”.

Sources & credits: BBC News, ITpro

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